Abdelhamid Salama

Team Leader

 Dynamic and results-driven Team Leader – Direct Sales of experience in managing large-scale sales teams, driving revenue growth, and achieving aggressive sales targets. Proven ability to lead, train, and motivate a team of 40+ sales staff across different locations. Skilled in field operations, performance tracking, and client relationship management. Strong focus on operational efficiency, compliance, and quality assurance..  Managing and leading the team: Providing direction, motivation, and support to team members to ensure they are engaged, productive, and aligned with the company goals.  Meeting operational targets: Setting and achieving key performance indicators (KPIs) related to customer service, transaction processing, sales targets, and other operational metrics. Increasing sales revenues to achieve the target.  Ensuring compliance: Ensuring that the team adheres to all relevant banking regulations, policies, and procedures to maintain legal and ethical standards.  Improving customer experience: Focusing on delivering exceptional customer service and resolving customer issues promptly and effectively  Training and development: Identifying skill gaps within the team and providing training opportunities to enhance their capabilities and knowledge.  Risk management: Mitigating operational risks by implementing robust control measures and overseeing security protocols.  Performance evaluation: Conducting regular performance reviews and providing feedback to team members to help them improve their skills and performance.  Collaborating with other departments: Working with other teams and departments within the bank to ensure smooth operations and achieve shared objectives.

 Make cross-selling and up-selling with existing and new customers for business growth.  Experience in coordinating with customers, implementing procedures and service  Increasing sales revenues to achieve the target.  Analyzing of Financial Statements and other relevant information concerning the borrowers.  Calling and Data Calling for new business opportunities. Identifying potential  Acquiring Reporting to Branch Manager in Corporate Salary Segment  Achieve monthly target for various banking products.  Front desk handling for customer queries/complaints to ensure quality customer service/Sales.  Sourcing new customers (SB, Current, NRE, etc.)  KYC Verification, Acquisitions of quality CASA & Value Buildup.  Loan Documentation and Processing of Customer Requests.  Retention of existing portfolio and addition by cross selling Third Party Products (Credit Card, Auto Loan, SME Loans,  Home Loans, etc.)  Discuss the investment portfolio with the clients.  Served clients, identified their requirements, and provided needed services.  Building strong relationship with the clients - presales and after sales.

 Worked as Area Supervisor for 18+ outlets Consists of 25+ employees  Acquiring new business by selling different products (Personal Loan, fresh Wakala, Credit card and Business Accounts) and giving  services to existing customers.  Responsible for generating new business through listing of new companies  Responsible for individual as well as team targets.  Assisting the reporting manager for day-to-day operations of business.  Ensure the quality of submission and reduces the error rates by proper controlling.  Visiting the companies for new client sourcing.  Guiding and training new joiners for understanding the product and policies.  Empanelment of elite companies to source quality business for personal finance.  Ensuring strict adherence to AM L (Anti Money Laundering) and other compliance. Requirements while sourcing Business  Accounts.  Interaction with other departments to ensure TAT.  Study market research and trends to determine consumer demand, potential sales volumes, and effect of competitors  operations on sales.  Reporting to Sales manager in Personal Finance  Responsible for individual monthly target set by top management.  Ensure proper communication with customer to avoid the complaints.  Analyzing of Financial Statements and other relevant information concerning the borrowers.

 Worked as Area Supervisor for 25+ outlets Consists of 35+ employees  Set the Objective and KPI and Evaluate the team.  Distribution of employees to branches according to efficiency, with rotation plan between branches and annual leave plans.  Identify the strengths and weaknesses of each employee and develop a comprehensive development plan.  Ensuring that all Company procedures are followed to ensure security and regulatory compliance.  Reviewing account activity to identify potential fraud or money laundering activities.  Interacting with customers to provide information about company products and services and resolving customer issues.  Training new employees in the policies and procedures of the company  Determining loan eligibility by reviewing borrower applications for WPS, LG, LG Refund E-Dirham and DED.  Reviewing loan applications for completeness and accuracy before forwarding to underwriters for approval.  Establishing and maintaining relationships with other departments within the company such as accounting, risk management, and internal audit to ensure smooth operation of the department.  Tracking and reporting information related to loans, including delinquency rates and loss projections.

 Develop a productive rapport with customer, Promote and maintain good relations with all customers and contacts in the workplace.  Supporting the new call center department and help launching it, providing agents with information, and improving their skills in customer care.  Operate a customer friendly teller service by accepting and verifying cash, verifying service and amount required and providing necessary receipts in a timely manner.  Balance cash on own teller position daily, deposit the day collection in the proper bank accounts and submit regular reports to head office and supervisor as required, and inform the management about the difference if any.  Total responsibility for safe keeping of all cash and ensure the use of the combination safe.  Collecting and preparing all products and services applications and send the original documents to head office with following up the pending transactions in additional to filling the daily cash report in proper file box.  Ensure adequate stocks of cards, stationery, and necessary forms are maintained.  Apply all requirements for quality to follow Excellence Scheme and ensure total compliance with all aspects.  Perform as a team member in allocating and coordinating workflow.  When required assist with training of new employees and answering colleagues’ questions.  Ensure total compliance with company policies, Sharia Laws, regulations, and practices.  Any other duties assigned by management

 Managing accounts department ,Creditors and Debtors Accounts.  Bank Reconciliation.  Prepare payment with suppliers.